They sound very helpful over the phone but once the call has ended, that’s it. DHL Express they say? Pathetic. Parcel sent end of Dec 2020 still not delivered....
Sender paid when parcel was sent, Dhl charged again, I’m still not sure what I paid for and the receipt issued is hand written... simply say “duties”
I do not recommend. Hoping to at least get the parcel some day...